Question 1

Does any rewiring or wall breaking required to automate my old home ?

Accepted Answer

No, Our products are designed for easy installation and seamless upgrades, with full compatibility with existing modular switch boxes.

Question 2

What is iSpaze Product, and what does it offer?

Accepted Answer

iSpaze Smart Solutions Pvt. Ltd. is an Indian IoT and electronics-based R&D company, established in 2020 and headquartered in Ghaziabad, Uttar Pradesh. We specialize in the innovation, development, and manufacturing of advanced Smart Touch Switch Boards and home automation solutions tailored for the Indian market.

Question 3

What is Expected Life of our Smart Home Devices ?

Accepted Answer

“Backed by a 5-year warranty and built to last far beyond, our smart switches are designed with high-quality components to deliver long-term reliability, smooth performance, and worry-free usage—even after the warranty period.”

Question 4

Can I install iSpaze Products on my own, or do I need a local technician?

Accepted Answer

While iSpaze is designed for easy installation, we recommend utilizing the services of a local technician for a professional and seamless setup. This ensures proper integration into your switchboard.
technical support over phone is avilable-9412802472.

Question 5

Can I control my home appliances with iSpaze from anywhere in the world?

Accepted Answer

Yes, iSpaze provides remote control functionality through the iSpaze Android & iOS app. Whether you’re at home or halfway across the globe, you can manage your lights, fans, and other appliances with ease.

Question 6

Is iSpaze compatible with voice assistants like Alexa and Google Home?

Accepted Answer

Absolutely! iSpaze seamlessly integrates with popular voice assistants, including Alexa and Google Home, offering you hands-free control of your home appliances.

Question 7

What if I don’t have a Wi-Fi router? Can I still use iSpaze?

Accepted Answer

Yes, iSpaze comes with a remote control, allowing you to manage your appliances even without a Wi-Fi connection. The remote control provides a convenient alternative for users who may not have access to a Wi-Fi router.

Question 8

Can I use iSpaze to control multiple appliances at the same time?

Accepted Answer

Yes, iSpaze allows you to create scenes and control multiple appliances simultaneously. This feature enhances the convenience and efficiency of managing your home environment.

Question 9

Can I move iSpaze to a different switchboard after installation?

Accepted Answer

If needed, the local technician can assist in relocating iSpaze to a different switchboard. However, please consult with the technician or our customer support for guidance on the proper relocation process.

Question 10

How do I troubleshoot issues with iSpaze, and is customer support available?

Accepted Answer

For troubleshooting guidance, refer to the user manual provided with iSpaze. If you encounter any difficulties, our customer support team is available to assist you with any questions or concerns you may have.

Question 11

How can I control my appliances using Alexa with iSpaze?

Accepted Answer

To control your appliances such as lights, fans, TV, AC, and Geyser with Alexa, you need to enable the “Things Alive” skill. Simply go to the Skills and Games section on the Alexa app, search for “Things Alive,” and enable the skill.

Question 12

What is the “Things Alive skill, and why is it required for iSpaze?

Accepted Answer

The Things Alive skill is a crucial integration that allows iSpaze to communicate with Alexa. It acts as a bridge, enabling seamless control of your appliances through voice commands via Alexa.

Question 13

How do I link my iSpaze account with the Things Alive skill on Alexa?

Accepted Answer

After enabling the Things Alive skill, use the same credentials as your iSpaze app to link your account. Follow the on-screen prompts to establish the connection between iSpaze and Alexa.

Question 14

How do I register devices in Alexa App?

Accepted Answer

Once the account is linked, Alexa will automatically search for the devices or You can ask Alexa to search for devices. You will see the list of devices within 1-2 minutes. From the list you can setup the desired devices.

Question 15

What should I do if I encounter issues while linking my iSpaze account with Alexa?

Accepted Answer

If you face any issues during the linking process, refer to the Things Alive skill documentation or contact the iSpaze customer support for assistance. They can guide you through troubleshooting steps to ensure a successful connection.

Question 16

How do I register my iSpazet product in the iSpaze app?

Accepted Answer

To register your iSpaze product, simply download the iSpaze app, create an account, and click ‘Add Device’ option on the home screen.

Question 17

Device is working With Remote But Still PROV_XXX is Not Showing.

Accepted Answer

Make Sure Smart Device is in Setup Mode.

Question 18

After Clicking Add Device, PROV_XXXX Not Showing.

Accepted Answer

Make Sure,
Mobile Bluetooth is ON.
Smart Device is Working With Remote.
Smart Device is in Setup Mode.

Question 19

How To ON Device Setup Mode/Reset Device WiFi ?

Accepted Answer

Press Setting (Near Red Button) Button on remote 10-12 times (until all switches are on), then press all off or lock button for device reset.

Question 20

My Wi-fi Network Name is Not Showing in List ?

Accepted Answer

Our Device is works only with 2.4 Ghz Band. So Make Sure your Wifi Router Or Mobile HotSpot is Set to 2.4 Ghz Band.

Question 21

How to Reset Wifi Password ?

Accepted Answer

Press Setting (Near Red Button) Button on remote 10-12 times (until all switches are on), then press all off or lock button for device reset.

Question 22

What is the “Scenes” feature ?

Accepted Answer

The “Scenes” feature enables you to create customized scenarios for group control. You can group appliances together, set specific configurations, and activate them with a single tap.

Question 23

Does the iSpaze app have a scheduling feature?

Accepted Answer

Yes, the iSpaze app includes a scheduling feature. You can set specific times for your appliances to turn on or off automatically. This minimizes the need to manually operate the switches and adds convenience to your daily routine.

Question 24

How can I create a scene in the iSpaze app?

Accepted Answer

To create a scene, go to the Scenes section in the app, select “Create New Scene,” choose the appliances you want to include, set their desired configurations, and save the scene. You can name the scene according to your preferences.

Question 25

How do I schedule appliances in the iSpaze app?

Accepted Answer

Navigate to the Scheduling section in the app, select the appliance you want to schedule, choose the desired time and days, and save the schedule. The app will automatically control your appliances based on the set schedule.

Question 26

Can I edit or delete existing scenes and schedules in the iSpaze app?

Accepted Answer

Yes, you can easily edit or delete scenes and schedules in the iSpaze app. Navigate to the respective sections, select the scene or schedule you want to modify, and make the necessary changes.

Question 27

Is there a user guide or tutorial available for iSpaze app?

Accepted Answer

Yes, the iSpaze app includes a user guide or tutorial section to assist you in understanding its features and functionalities. You can refer to this section for step-by-step instructions on using the app effectively.

Frequently asked questions