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iSpaze Product Warranty

Our Touch Switch Boards & Retrofit Devices are covered with Total 10 Years of warranty following the original date of purchase.
EXCLUSIONS
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Damage caused by attempts at self-repair or a non-authorized service provider.
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Failure or damage resulting from misuse, modification, unsuitable physical or operating environment, power surges, or use not in accordance with the product information guide.
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Damage caused by force majeure (such as fire, flood, war, earthquake, snowstorm, etc.) including an act of God.
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Products damaged during shipping or shifting due to insufficient or improper handling (unless shipping or shifting done by the company itself).
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Failure of, or damage caused by, any third-party products.
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Any payment defaults by the customer against the product shall result in lapse of guarantee/warranty.
PRODUCT WARRANTY POLICY
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During Warranty Period Rs. 350*/- iSpaze Engineer Visit Charge (Depending on availability in your area) Will Be Applicable.
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Hardware Service Charge:- Free for First Year 2nd year to 10th year Rs 599/- + GST per switchboard will be applicable extra.
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If a defect in product workmanship arises within the Warranty Period, you will be entitled to a Repair or Replacement of the product purchased or a similar product (based on availability).
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This Limited Warranty is non-transferable and covers only the original end purchaser of the applicable iSpaze Smart Solutions PVT. LTD. Product. Proof of purchase in the form of the original purchase receipt/invoice or packaging slip is required for warranty validation and service.
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Warranty claims must be made directly to iSpaze Smart Solutions PVT. LTD.,
WARRANTY CLAIM PROCEDURE.
If you are experiencing problems with your product(s), please follow the following steps:
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Check your Product(s) and make sure it is still under warranty.
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Contact iSpaze Smart Solutions Pvt. Ltd. authorized Partner where you purchased the Products for warranty replacement (you must send back your Products to authorized seller/retailer/dealer/distributor for warranty replacement).
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Once the Product is received with a valid proof of purchase, subject to the terms of this warranty policy being satisfied, the Product will be replaced within 7 working days.
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Only Courts of Ghaziabad shall have exclusive jurisdiction on all the disputes arising out of this Guarantee/ Warranty.
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